‘I’ll Get This To You On Friday’
If you say that you will communicate with someone on a certain date, communicate with the person on that date. Capisce?
The Practice: Client Control, Before It’s Out Of Control
As lawyers, we often look past obvious signals when we’re about to get a new client. Here's some advice from small-firm columnist Brian Tannebaum on how to control client behavior before it gets out of control.
Plugging The Profit Leaks: How Your Firm Can Stop Burning Money
Join the webinar on September 25th and learn some quick wins you can implement right away.
Inside Straight: Being Responsive
Being responsive — there’s nothing to it. Why do so many lawyers mess it up?
The Practice: Credit Cards, House Calls, Text Messages — Are They Beneath You?
Small-firm columnist Brian Tannebaum offers some practice advice about how to charge clients and how to communicate with them.
From Biglaw to Boutique: Client Contact
"Client contact" is not necessarily a bed of roses, but that doesn't mean it's not important.